Returns and cancellations

Personalised pieces

Pieces made with a name, photo, date or your own design are made for one person, so we cannot accept returns or exchanges for a change of mind.

Pieces without personalisation

These are also printed to order for you, so we do not accept returns for a change of mind. Everything below still applies.

Damaged, faulty or wrong

If your order arrives damaged, faulty or different from what you ordered, email support@museandmatter.in within 48 hours of delivery with your order number and photos of the piece and the packaging. We will reprint it at no cost or refund you in full, whichever you prefer.

Cancelling an order

You can cancel for a full refund until we start printing. We email you when printing begins. After that, personalised pieces cannot be cancelled.

Refunds

Approved refunds go back to your original payment method. Banks usually take 5 to 7 working days to show the money in your account.

Colour and finish

Filament colours can vary slightly between batches and screens, and fine layer lines are part of 3D printing. These are not defects.